Frequently Asked Questions

Frequently Asked Questions

Zeessors Couturier is a fashion company that provides both custom and ready-to-wear garments. We operate through our online platform and physical studio.

You can contact us via email at zeessorscouturier@gmail.com or WhatsApp at +234 816 099 6976.

We offer custom fashion design services, ready-to-wear garments, and other related consumer products.

We accept payments through Flutterwave, Paystack, and direct bank transfers. No other payment methods are supported.

Zeessors operates a strict no-return and no-refund policy after a product is delivered, except if Zeessors is unable to deliver the product due to reasons within our control. Terms and Conditions

We use secure third-party payment processors and do not store sensitive payment details like card numbers on our servers​. Privacy Notice and Terms and Conditions

We collect minimal personal data such as your name, email, phone number, and order-related details for processing orders and enhancing your customer experience​ Privacy Notice.

Your personal data is used for order processing, customer service, and marketing (if you opt in). We do not sell or share your data with third parties without your consent​​ Privacy Notice.

Yes, our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings​. Cookie Notice

You can report an issue by contacting us through email or WhatsApp. Please provide detailed information for a faster resolution. Dispute resolution

If your issue is not resolved within 24 hours, it will be escalated to our resolution team, and further escalated to management if necessary. Dispute resolution

Zeessors Couturier retains exclusive rights to all designs and garments created by us, whether custom or ready-to-wear. Terms and Conditions

No, all content on our website is owned by Zeessors and may not be copied, reproduced, or used for commercial purposes without permission​. Terms and Conditions