1. Introduction

1.1. Zeessors Couturier (“Zeessors” or “we”) is a fashion design company that operates both a physical studio and an online platform at [insert website URL] (the “Website”). The Website provides access to ready-to-wear products, custom fashion design services, and related consumer products (collectively referred to as “products”).

1.2. These general terms and conditions apply to all users of our website, including buyers of products and services through our online platform or physical studio. By accessing or using our website, you agree to these terms and conditions in full.

1.3. If you disagree with these general terms and conditions or any part of them, you must not use our website.

1.4. The only official methods to contact us regarding our services are through the contact details provided on the Website, our WhatsApp number (+2348162122978), and our official Instagram account (@zeessors_). Any communications or transactions outside of these channels are not endorsed by Zeessors Couturier.

1.5. If you are using our website for business purposes or within the scope of an organization, you:

• 1.5.1. Confirm that you have the authority to agree to these terms on behalf of the entity.
• 1.5.2. Bind both yourself and the entity to these terms; and
• 1.5.3. Acknowledge that the term "you" in these terms applies to both the individual user and the entity unless stated otherwise.

2. Registration and Account

2.1. You may only register for an account on our website if you are at least 18 years old. By registering or using our website, you confirm that you meet this age requirement.

2.2. If you create an account on our website, you agree to:

• 2.2.1. Keep your password confidential and secure.
• 2.2.2. Notify us immediately if you become aware of any unauthorized use or disclosure of your password.
• 2.2.3. Be held responsible for any activity that occurs on your account due to the failure to keep your password confidential.
• 2.2.4. Use the account solely for yourself and not transfer or share your account with others. If you allow a third party to manage your account, you do so at your own risk.
• 2.2.5. Accept that we reserve the right to suspend or cancel your account at any time at our discretion, with or without prior notice. In cases where you have paid for products or services and have not received them, and provided you have not breached these terms, we will refund you for the unfulfilled portion.

2.3. You may cancel your account at any time by contacting us through the appropriate channels listed on the Website.

3. Terms and Conditions of Sale

3.1. Acknowledgements and Agreement

By purchasing products or services from Zeessors Couturier, you acknowledge and agree to the following:

• 3.1.1. The Website offers a platform where buyers can purchase products directly from Zeessors and vetted third-party vendors. Zeessors remains the primary seller for all transactions on the platform.
• 3.1.2. We accept binding sales on behalf of these vendors, but unless Zeessors is explicitly indicated as the seller, Zeessors is not a party to the transaction between the third-party seller and the buyer.
• 3.1.3. A contract for the sale and purchase of products is established between the buyer and Zeessors (or vetted third-party sellers) when the buyer confirms the purchase via the Website. For custom orders, the process is completed after initial contact via WhatsApp or Instagram and final agreement on designs, measurements, and price.

4. Returns and Refunds

4.1. Returns Policy

Zeessors Couturier operates a strict no-return and no-refund policy once a product has been delivered. We only consider a refund if we are unable to deliver the product due to reasons within our control.

4.2. No Refunds After Delivery

By making a payment (whether part or full), you agree to the following conditions:

• 4.2.1. No refunds will be issued once the product has been delivered. This applies regardless of:
• • Whether you change your mind.
• • Whether you are dissatisfied with the product after delivery.
• • Whether the product requires adjustments or alterations to fit correctly.
• 4.2.2. Refunds will only be considered if Zeessors is unable to deliver the product as agreed. No other circumstances will warrant a refund.

4.3. Fitting and Adjustments

For custom-made products, we understand that minor adjustments may be necessary to ensure a perfect fit. Zeessors offers fitting and alteration services to meet this need. However, no refunds will be provided, even if adjustments are required after delivery.

4.4. Changes to the Returns and Refunds Policy

Zeessors Couturier reserves the right to update or modify this policy at any time. Any changes will be effective from the date of publication on our Website and will apply to all purchases made after that date.