Dispute Resolution Policy

About this Dispute Resolution Policy

At Zeessors Couturier, we strive to provide a seamless and satisfying customer experience. However, we understand that disputes may arise from time to time. This policy provides guidance on how customers can report issues and resolve disputes with Zeessors.

How can I report an issue or complaint?

To report an issue or lodge a complaint, please contact Zeessors Couturier through the following channels:

For the quickest resolution of your concerns, please provide detailed information regarding your issue when contacting us.

What happens after I report an issue or complaint?

Once you report an issue or file a complaint, Zeessors will take the following steps:

  • 1. Record Your Information: We will log the following details to keep you updated:
    • Your name and contact information;
    • The nature of your issue or complaint.
  • 2. Issue a Reference Number: We will provide a reference number for tracking your complaint.
  • 3. Provide Updates: If the issue is not resolved upon first contact, we will send regular email or WhatsApp updates on the progress of your case.
  • 4. Final Resolution: Once the issue is resolved, we will notify you via email or WhatsApp. We may also ask you to confirm your satisfaction with the resolution.

What happens if my issue is not resolved to my satisfaction?

If your issue is not resolved during your initial contact with our customer service team, we follow an escalation process to ensure your concerns are addressed promptly:

  • 1. Initial Resolution Attempt: We will attempt to resolve your issue immediately or within 24 hours of your first contact.
  • 2. Escalation to Resolution Team: If the customer service team is unable to resolve the issue within 24 hours, a member of our issue resolution team will investigate further. You may be asked to provide additional information. We will update you with the findings within 48 hours.
  • 3. Escalation to Management: If the issue remains unresolved after 48 hours, it will be escalated to our management team. We aim to resolve all issues within 5 business days of your initial contact.

Can I contact third-party suppliers directly?

Zeessors Couturier handles all products and services listed on the platform. Customers cannot contact any third-party suppliers directly, as Zeessors manages all communications and resolutions on behalf of any third-party contributors.

What if the issue remains unresolved?

If a solution cannot be reached through this process, you may escalate your complaint through other legal channels if applicable, as per the terms and conditions of Zeessors.

This dispute resolution process ensures that your concerns are handled in a timely and professional manner. Should you have any further questions or issues, feel free to reach out to us via email or WhatsApp as provided above.